We want you to be 100% satisfied with your purchase from BootWerks. If you are planning to purchase boots, it is very important that you understand the size and fit of the boots you are evaluating before making your purchase. Each brand and style of boots we carry fits differently. We strongly recommend that you to speak to one of our Boot Experts before buying so we can provide you with advice and guidance on your boot selection. Give call or text us at 954.761.1236, or fill out the form on our Contact page.
By using the BootWerks website, you acknowledge that you have read and agree to all the terms, conditions, and policies on this “Returns and Exchanges” page, our Shipping Information page, our Terms and Conditions page, and our Privacy Policy page.
It’s important to note that any products that are on sale, meaning products offered at a reduced or closeout price, may never be returned or exchanged as all purchases of sale items are final!
If there is a problem with your order, we will do our best to make it right. Before shipping your merchandise for return or exchange, you must call or text us at 954.761.1236, or fill out the form on our Contact page so we can ensure your return or exchange goes smoothly. You must use the address provided by the BootWerks Team Member to return or exchange your merchandise to us, as the address provided may be different from our location address.
Returns and exchanges will only be accepted with proof of purchase within 30 days of delivery. Merchandise returned after 30 days, at our discretion, may or may not be accepted and if accepted, may be subject to a 10% restocking fee with a minimum of $25.00. All return or exchange merchandise must be in brand-new, sellable condition, must be in its original packaging, and have all original tags still attached. Boots must be in the original manufacturer’s box, and in the same brand-new boots condition as you received them. Boots returned to BootWerks for return or exchange that show any signs of wear, such as dirt, scuffs, or marks on the soles, and / or merchandise that show any signs of wear, and / or are missing packaging or product tags, will not be accepted and will be returned to you at your expense or discarded, and no exchange or refund will be provided.
For our customers in the United States who wish to exchange their merchandise, if your merchandise meets the provisions above (merchandise condition and within 30 days), BootWerks will provide a free prepaid return shipping label once per paid order so you can exchange your merchandise for a one-time size exchange. Customers who want to exchange their merchandise using an alternate shipping method instead of the free prepaid shipping label we provide, may do so using their preferred shipping method at their own expense.
For our International Customers who want to exchange their merchandise, if your merchandise meets the provisions above (merchandise condition and within 30 days), although BootWerks will provide a one-time size exchange, we cannot offer a prepaid return shipping label. You must pay the shipping fee to send the merchandise back to BootWerks, but for the first exchange BootWerks will pay the shipping fee to send the replacement merchandise back to you. For our complete policy on Shipping, please see our Shipping Information page.
For each additional exchange after the first exchange, for all customers in the United States or Internationally, you must pay the shipping fee to send the merchandise back to BootWerks and pay the shipping fee for us to send the replacement merchandise back to you.
When we receive your package for exchange, we will strive to process it within two business days. If there is a difference in price, we will contact you to arrange for an additional payment or we will issue the credit to the same purchase method that you used for your original purchase less any shipping fees.
If you would like to return your merchandise for a refund, for all customers in the United States or Internationally, if your merchandise meets the provisions above (merchandise condition and within 30 days), you must pay the shipping fee to send the merchandise back to BootWerks and if returning boots for a refund, you must pay a 10% restocking fee with a minimum of $25.00.
When we receive your package for return, we will strive to process it as quickly as possible and issue the credit to the same purchase method that you used for your original purchase less any shipping and / or restocking fees.
A claim of manufacture defect will only be evaluated by BootWerks for 90 days from the delivery date and will be evaluated on a case-by-case basis according to the manufacturer’s defect policy and time frame. After 90 days, customers will need to take their claims directly to the manufacturer. Claims brought to BootWerks will be decided exclusively by BootWerks, with input from the manufacturers in question. All decisions made by BootWerks will be at our discretion, our decision will be final, and you agree to be bound by our decision.
To start manufacturer defect claim, you must call us at 954.761.1236, or fill out the form on our Contact page before taking any action on a claim. Sending your product back to BootWerks or directly to the manufacturer without contacting us first may result in disqualification of your claim. Once you contact us, our first step will normally be to have you email multiple photos of your issue so we can start the evaluation process.
BootWerks may require you to return the merchandise to us or the manufacturer for further evaluation. Regardless of the customer’s country of origin, BootWerks makes no guarantees that we will pay shipping fees to have your merchandise shipped back to us, or that we will pay to have replacement merchandise, if the claim is approved, shipped back to you. Who pays what shipping fees will be decided by BootWerks, at our discretion, our decision will be final, and you agree to be bound by our decision.
If BootWerks decides there is a manufacture defect and your claim is approved, the product will be repaired or exchanged for the same product, or a comparable product mutually agreed upon by you and BootWerks.
Have questions? We are here to help! Call or text us at 954.761.1236, or fill out the form on our Contact page.
Revised 2023.08